Support · Belcrid Boards

TP Quick test points

Probe these first. Each takes under a minute.

TP1
Design won't open
Open the file from the in-app picker rather than another app's preview. Check that the file finished downloading and isn't still a cloud placeholder.
TP2
Board looks incomplete
Layers or parts may have been left out at export. Re-export from your design tool with all copper, silkscreen and component layers included.
TP3
Trace stops short
A trace that ends early often means a missing via or an unrouted segment in the source file. Zoom into the endpoint and compare it with your schematic.
TP4
Can't find a component
Inspect parts one by one from the component view, then focus on the region around them. Designators are taken directly from your file.
TP5
Slow on big boards
Close other apps and restart Belcrid Boards. Very dense multilayer boards take longer on older devices.
TP6
Moving to a new phone
Designs live on your device only. Include app data in your device backup, or keep the original files so you can reopen them.

? Frequently asked

Short answers to common questions.

Do my board designs get uploaded anywhere?

No. Belcrid Boards stores and renders everything on your device. There's no account and no cloud sync, and nothing is sent to us. See the Privacy Policy.

Do I need an internet connection?

No. The app works with designs already on your device, so you can use it in the workshop or on the sofa without a signal.

Can the app tell me why my circuit doesn't work?

It helps you follow each connection from origin to destination so you can spot where a signal goes astray. It doesn't simulate circuits, so always confirm with a multimeter and your schematic before you apply power.

How do I delete a design?

Remove it inside the app. Uninstalling the app deletes all of its local data from the device.

Can I send you a file that won't open?

Yes, and it helps a lot. Attach it to an email to james.griffin46@gmail.com. Only send files you have the right to share. We use them solely to fix the problem and delete them afterwards.

How do refunds work?

Any purchases are handled by the app store you downloaded from, so request refunds through Apple or Google directly.

# Log a repair ticket

Describe the fault in as much detail as you can.

REPAIR TICKET

BB-RT

■ Device model
■ OS version
■ App version
■ Design tool used
■ Steps to reproduce

✓ TICKET LOGGED

Thanks, friend.

Your fault report has been noted on this page. This form has no backend, so nothing has been transmitted yet.

To make sure it reaches the bench, send it by email to james.griffin46@gmail.com. We usually reply within a few working days.

TP Quick test points

Design won't open

Board looks incomplete

Trace stops short

Can't find a component

Slow on big boards

Moving to a new phone

? Frequently asked

# Log a repair ticket

Thanks, friend.